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VA Linux Announces Customer Satisfaction Survey FY2022 Results.

September 26, 2023
VA Linux Systems Japan K.K.

【General review】

95% of our customers are “satisfied” or “somewhat satisfied”.

【Satisfaction with the service (development, OSS support services)】

The result shows 90% of our customers are satisfied or somewhat satisfied by our service (VAQuest and development).

【Service quality evaluation】

  • 5 items were rated higher than in the previous year; “Technical capabilities”, “Technological knowledge”, “Supported OSS types”, “Proposal capabilities” and “Accessibility”.
  • Of particular note is the 90% satisfaction rating for "Proposal capabilities" (up 10% from the previous year), the highest rating since the survey began in 2013.

【Review and comments about the quality】

Below are some comments from our customers.

  • We greatly appreciate your highly skilled support at the code-level. 
  • Your advanced technical capabilities are beyond the reach of other companies, and we feel that the your ability to make flexible proposals in response to customer requests and execution on issues is excellent.
  • We are very satisfied with your proactive suggestions and up-front technical research.


We are deeply grateful for the high evaluation of our services and technical capabilities.

As for the ability to make proposals, we were able to realize that our efforts over the past several years to work on this important issue have been successful.
Without resting on our laurels, we will continue to strive to make proactive proposals to our customers.

Please refer to the latest achievements and tech blog available.

If you have any suggestions or requests, we would appreciate it if you could share them with our staff.

■ About VA Linux System Japan K.K.
VA Linux System Japan K.K. (hereinafter referred to as "VA Linux") is a company that provides technical consulting, entrusted development, integration and software solutions for OS in all areas and OSS used in a wide range of business fields, based on the advanced technological skills and experience.
Founded in September 2000, VA Linux has been growing as a core company leading the Linux and open-source industry based on the Linux kernel and the world-class level of technological capabilities related to virtualization and playing a leading role for promoting open-source solutions as a SCSK corporate group. For more information, please visit https://www.valinux.co.jp/.
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