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VA Linux Announces Customer Satisfaction Survey FY2019 Results.

July 31, 2020
VA Linux Systems Japan K.K.

【Satisfaction with the service (consultation, contracted development, lesion analysis and support)】

The result shows that 100% of our customers are satisfied or slightly satisfied by the service (VAQuest and development). While the last fiscal year saw the first "slightly dissatisfied" customer since this survey started, improvement brought back 100% satisfaction this year.

【Review and comments about the quality】

Below are some comments from our customers.

  • You have great expertise on specific technologies, show great capacity of analysis and coding, and give quick responses; everything is so fine.
  • Your survey and result are all in line with the essence, which are so useful. I expect you to keep this up.
  • The capability of source analysis and flexibility is highly valued; talking with such an expert is really satisfying. Some said that “should-be” suggestion will be much more appreciated along with analysis of the current situation based on the source code.
  • A solution suggested was not in line with our expectation, albeit due to our lack of knowledge and understanding; this could’ve been avoided with figures and codes.
  • Although the price, which is higher than those of the competitors, is worth the deep knowledge and great capacity, the cost does make us hesitate to ask some simple tasks related.

【Our efforts on improvement】

Below are some of our efforts to improve our service to satisfy customers and live up to their expectations.

  • Supported OSS types (Service)
    We understand that some customers expect us to provide supports in regard to technologies related to containers, including Nginx, Prometheus and Kubernetes; we offer as available supports about technologies which are not included in the “Supported OSS” as possible, so please contact us for the detail.

  • Subject for seminars and lectures
    Even in a post-pandemic world, various ways of working capitalizing on a remote working environment will not be discouraged; we offer many kinds of subjects and themes in our seminars in as many ways.

  • Our service
    When we confirm that the operating time of VAQuest is low, we proactively offer effective ways to use our service based on your interest in OSS, technologies and development of employees. When you have a request, don’t hesitate to ask it of us.
    We also want to make sure that our solution is in line with your wants and needs precisely with clear-cut materials and explanations. Your honest review and comment will help us improve the process.

■ About VA Linux System Japan K.K.
VA Linux System Japan K.K. (hereinafter referred to as "VA Linux") is a company that provides technical consulting, entrusted development, integration and software solutions for OS in all areas and OSS used in a wide range of business fields, based on the advanced technological skills and experience.
Founded in September 2000, VA Linux has been growing as a core company leading the Linux and open-source industry based on the Linux kernel and the world-class level of technological capabilities related to virtualization and playing a leading role for promoting open-source solutions as a SCSK corporate group. For more information, please visit https://www.valinux.co.jp/.
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